Terms & Conditions

Privacy Policy
iNeed Storage is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. iNeed Storage uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from iNeed Storage only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy
When purchasing from iNeed Storage your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us on 02 9524 5971 or email us

1.0 Payment

Payment is via the eWAY gateway. We reserve the right to request an identity check, such as faxing the front and back of the credit card with a drivers license.

Should you prefer to not to enter your details online, you may ring us to arrange over the phone payment. Alternatively you can pay by EFT, and email the details separately. Our bank details are as follows:

Bank: Westpac
Branch: Caringbah, NSW, 2229
Account Name: iNeed Storage
BSB No: 032 151
Account No: 296845

2.0 Delivery

Delivery of goods will be organized once payment has been accepted and cleared by iNeed Storage.

Goods supplied within Australia and will normally be delivered within 7 working days of receipt of order. We do not ship internationally.

Shipping is by courier or registered post. The method of delivery is determined by the weight of the package.

We shall endeavour to meet agreed delivery dates, but in the event that dates cannot be met we will contact the buyer by email or telephone to arrange revised dates or refund.

Delivery of the goods shall be made to the buyer’s address specified in the order and the buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery.

3.0 Acceptance

All goods delivered to the buyer should be inspected at the time of delivery. Should the buyer find any faults or damages of the goods delivered, the buyer must notify iNeed Storage in writing within 5 days from delivery of the goods. Should the buyer fail to report such issues prior to the 5 days, iNeed Storage will deem the goods to be in working order without any faults or damages and any claims outside the 5 days will be handled in accordance with out warranty policy described in clause 4.0.

4.0 Warranty

iNeed Storage will not be held liable for any damages or loss caused by any goods sold to the buyer. In the event that goods are found to be faulty, it is the responsibility of the buyer to alert iNeed Storage in writing of the known faults as soon as they are detected. Upon receipt of the complaint, iNeed Storage will look into the complaint and issue an RMA reference number to the buyer.

Should the goods be deemed faulty, the goods will be replaced or repaired only if the goods are still covered under the manufacturer warranty. In this instance the goods will be sent out to the manufacturer and will be delivered to the buyer once they are deemed rectified. Should the goods be deemed faulty and fall outside the manufacturers warranty, the buyer will be advised and also notified of the costs to have the items repaired.

Any additional fees such as delivery charges or manufacturer testing charges will also be passed on to the buyer. Should the items be deemed faulty due to intentional or accidental damage caused directly by the buyer, then those items will not be covered under the manufacturer’s warranty and the buyer will be made responsible to cover any fees applied to iNeed Storge during the handling of those goods.

5.0 Refunds / Exchange

iNeed Storage will not under any circumstances issue a refund to the buyer for any goods purchased either online or directly through a consultant. It is the responsibility of the buyer to ensure all items purchased are indeed the item or items which they require prior to payment. Should the buyer change their mind and request a refund of the goods, iNeed Storage will deny such requests. Should the item be faulty and covered under the manufacturer warranty as described in clause 4.0, iNeed Storage will arrange for the repair or replacement.